PRIVACY POLICY
SIA "Goodman Group" Privacy Policy
1. GENERAL TERMS
1.1 Goodman Group Ltd (hereinafter referred to as the Company, we, goodstore.lv) is committed to protecting and respecting your privacy. We make all reasonable efforts to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
1.2 The controller of your personal data is SIA "Goodman Group", Reg.No 41503064521, address: Vidus iela 32, Daugavpils, LV-5401, e-mail: info@goodstore.lv.
1.3 Please read this Privacy Policy carefully to understand the purposes for which we collect and use your data and how we will use it.
1.4 Personal data - your name, payment address, delivery address, residential address and contact details (your email address, telephone number), date of birth, payment details.
1.2. Jūsu personas datu pārzinis ir SIA “Goodman Group” , Reģ.Nr. 41503064521, adrese: Vidus iela 32, Daugavpils, LV-5401, e-pasts: info@goodstore.lv .
1.3. Lūdzam rūpīgi izlasīt šo Privātuma politiku, lai saprastu, kādā nolūkā apkopojam un izmantojam Jūsu datus, kā arī, kā tos izmantosim.
1.4. Personas dati – Jūsu vārds, uzvārds, maksātāja adrese, piegādes adrese, dzīvesvietas adrese un kontaktinformācija (Jūsu e-pasta adrese, tālruņa numurs), dzimšanas datums, maksājuma informācija.
2. HOW WE USE YOUR PERSONAL DATA
2.1 Contacting you at the time of placing an order by the telephone number you provide when you order a product and enter your details but do not make payment. This is to enable us to use the telephone number you have provided to contact you to help complete the payment process you have started and to advise you of any queries you may have. In this way, we strive to provide a quality service in accordance with your legitimate interests, in line with your wishes, enabling you to purchase the goods you require. You may at any time object to such use of your data by contacting us by e-mail: veikals@goodstore.lv or during a conversation with one of our employees.
2.2 Delivering the goods you have purchased to the billing and/or delivery address you have provided, preparing the order for collection at the point of issue and issuing an invoice. This is necessary to enable us to fulfil our contractual obligations to you. We will not be able to dispatch to you or enable you to collect the goods ordered unless you provide your name, address and contact details.
2.3 By sending you information about our new products and services by email, SMS or ordinary post, by calling the telephone number you provide and by sending service quality surveys to the email, SMS or application you provide. The purpose of these activities is to keep you up to date and to improve the quality of our services. We only provide this information with your consent. You may withdraw your consent to such use of your data at any time by contacting info@goodstore.lv or by using the withdrawal link available in the notification sent to you by SMS or during a conversation with a member of our staff.
2.4 By sending SMS, emails or in-app notifications related to our services, such as order updates and surveys to assess the quality of our services. This is necessary to enable us to fulfil our contractual obligations to you (to know that the goods ordered will be delivered).
2.5 When organising tenders. This is necessary to fulfil our contractual obligations to you; if we cannot use your data, you will not be able to enter and win the competition. In the event of winning a prize, we process personal data in order to comply with the law applicable to us.
2.6 To identify you when you place an order by telephone. This is to enable us to process your order placed by telephone.
2.7 For fraud prevention and detection. This is necessary to prevent and detect fraud, to protect you and info@goodstore.lv
2.8 We need your date of birth to find out your real age. This is to ensure that only people over the age of 14 use the services provided on our website.
2.9 Payment details when accepting and refunding money. This is necessary to enable us to fulfil our contractual obligations to you. It is necessary to prevent and detect fraud, to protect you and info@goodstore.lv
2.10 We keep a record of your communications with us. When providing services and assistance, to ensure a uniform and good quality service and to protect our interests. This is necessary to enable us to fulfil our contractual obligations to you and to provide evidence in the event of a dispute about the quality of our services and/or our performance of our contractual obligations to you. Also to provide you with the highest level of service.
2.11 Purchase and activity history when selling goods to you. This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose). We use your purchase and activity history when providing services and assistance and when dealing with refunds. This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose).
2.12 We use your personal data for the purposes set out in this Privacy Policy and where we need to enforce or defend legal claims. For this reason, we process your personal data on the basis of legitimate interests in order to protect and safeguard our rights, your rights and the rights of others.
2.13 We may also process your personal data where it is necessary to comply with our obligations or to protect your vital interests or the vital interests of another natural person.
3. WHAT PERSONAL DATA WE PASS ON TO THIRD PARTIES
3.1 We want to gain and maintain your trust, so we will only disclose your personal data in relevant circumstances.
3.2 We may transfer your personal data to the categories of recipients set out below:
3.2.1 We may transfer your personal data to our insurers and professional advisers in connection with risk management, professional advice or for the purpose of bringing, pursuing and defending legal claims;
3.2.2 Financial transactions related to the purchase of goods on the Website may be processed by our payment service providers. We disclose your financial transaction data to our payment service providers to the extent necessary for the purpose of payment transactions, refunds and complaints handling. The payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for the payment processing to the owner of the platform Maksekeskus AS.
3.3 We will only engage service providers who have implemented/undertake to implement appropriate technical and organisational measures that will ensure an adequate level of security of data processing that is appropriate to the risk of infringement of the rights and freedoms of natural persons whose data will be processed under the data processing agreement, and such data processing will comply with the requirements of the General Data Protection Regulation.
3.4 We may transfer your personal data not only in the circumstances set out above, but also in order to comply with our legal obligations and where necessary to protect your interests or the interests of others. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide marketing services to us.
3.5 The recipients of the data referred to in this section may also be located outside the Republic of Latvia, the European Union or the European Economic Area. We will only transfer your personal data to third parties who comply with the requirements set out in the General Data Protection Regulation.
4. HOW LONG WE KEEP YOUR PERSONAL DATA
4.1 In all cases, we will keep your personal data for no longer than is necessary to achieve specific purposes.
5. MARKETING COMMUNICATIONS
5.1 We will provide you with marketing communications upon receipt of your consent, by email, by SMS, by calling the telephone number you have provided, to let you know about our news and to enable you to find and find our products, including surveys to assess the quality of our services.
5.2 You may opt-out of direct marketing communications sent by goodstore.lv at any time. You can do this by:
5.2.1. by contacting us by email: info@goodstore.lv or by using the unsubscribe link in the communication sent to you by email or during a conversation with a member of our staff;
5.2.2. by contacting our office.
5.3 If you opt-out of direct marketing communications, we will reset your personal data processing settings so that direct marketing communications are no longer provided to you.
5.4 If you opt-out of direct marketing communications, we will continue to provide you with information about the services you have ordered (for example, updates about your order).
6. YOUR RIGHTS
6.1 This section of the Privacy Policy covers your rights under data protection legislation. Some rights cover many aspects, so we only cover the main ones in this Privacy Policy. We recommend that you consult the relevant legislation and supervisory authorities' guidelines to know all the details of these rights.
6.2 You have the following rights in relation to the protection of your personal data:
6.2.1 the right to receive information about the processing of personal data;
6.2.2. the right to inspect the personal data we hold about you;
6.2.3. the right to request the rectification of your personal data that we hold (most of which you can rectify by logging into your account);
6.2.4. the right to ask us to erase your personal data ("right to be forgotten");
6.2.5. the right to restrict the processing of your personal data;
6.2.6. the right to object to the processing of your personal data;
6.2.7. the right to object to the processing of your personal data for direct marketing purposes;
6.2.8. the right to data portability;
6.2.9. the right to withdraw consent to the processing of your personal data;
6.2.10. the right to lodge a complaint with a supervisory authority;
6.3 If you wish to exercise your rights, or if you have any questions about the processing of your personal data or the exercise of your rights, please contact us by email: info@goodstore.lv
6.4 Right to receive information about the processing of personal data. We provide information about the processing of your personal data at the time of collection. You can always find it in this Privacy Policy or obtain it by contacting info@goodstore.lv
6.5 Right to see your personal data that we process. You have the right to obtain confirmation from us as to whether we are processing your personal data. When we process your personal data, you have the right to see the personal data we process and information about the processing, such as the purpose of the processing, the categories of personal data, the recipients of the personal data, etc. We will provide you with a copy of your personal data. You have the right to receive your personal data in a systematic, commonly used and computer-readable format. However, you cannot exercise this right where it may adversely affect the rights and freedoms of others.
6.6 We have the right to refuse to provide your personal data where the law specifies the circumstances in which personal data will not be provided.
6.7 The right to request the rectification of your personal data that we hold. You have the right to correct any inaccurate personal data and to complete any incomplete personal data, taking into account the purposes of the processing.
6.8 Right to erasure of your personal data. This right may be exercised if: (i) the personal data is no longer necessary for the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other lawful basis for the processing; (iii) you do not consent to the personal data being processed for the legitimate interests of us or a third party; (iv) the personal data is processed for direct marketing purposes; (v) the personal data was processed unlawfully; (vi) the personal data must be deleted in accordance with the requirements of the law applicable to us. Please note that in some cases you may not be able to exercise these rights due to applicable exceptions. These exceptions include where the personal data processed is necessary for: (i) the exercise of freedom of expression and information; (ii) the performance of our legal obligations; or (iii) the establishment, exercise or defence of legal claims.
6.9 Right to restrict the processing of your data. This right may be exercised in the following cases: (i) you contest the accuracy of the personal data; (ii) the personal data is being processed unlawfully but you do not want it to be erased; (iii) the personal data is no longer necessary for our processing purposes but you request it in connection with the establishment, exercise or defence of legal claims; or (iv) you do not consent to its processing on the basis of our legitimate interests or those of a third party, pending verification of the grounds for your non-consent. Where we restrict the processing of personal data, we may continue to store your personal data but will not continue to process it except: (i) with your consent; (ii) in connection with the establishment, exercise or defence of legal claims; (iii) to protect the rights of other natural or legal persons; or (iv) for important public interest reasons.
6.10 Right to object to the processing of your personal data. You may exercise this right for any purpose for reasons that are relevant to your particular situation, but only to the extent that we use the data in connection with our legitimate interests or those of a third party. If you do not consent, we will not continue to process your personal data unless we can demonstrate that the processing is for compelling legitimate reasons which override your interests, rights and freedoms or for the establishment, exercise and defence of legal claims and/or legal actions.
6.11 Right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not consent, we will no longer process your personal data for these purposes.
6.12. Right to data portability You can exercise this right in cases where we process your personal data by authorised means (computers, etc.) and the legal basis for processing your personal data is:
6.12.1. your consent, or the performance of a contract or actions carried out in accordance with your request prior to the conclusion of a contract.
6.13 Right to withdraw consent to the processing of your personal data. Where the lawful basis for processing your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of the processing during the period prior to the withdrawal.
6.14 Right to lodge a complaint with a supervisory authority. If you believe that we violate legislation regulating the protection of personal data by processing your personal data, you have the right to file a complaint with the State Data Protection Inspectorate, located at 11/13-15 Blaumaņa Street, Riga, LV-0312, [State Data Protection Inspectorate Website](https://www.dvi.gov.lv/lv/). In all cases, please contact us before filing a complaint so that together we can find a suitable solution.
7. HOW WE USE COOKIES
7.1 Like many other websites, we use cookies on our website. These are small data files that are recorded on your computer that help us to deliver content more quickly and reliably. When you visit or use our websites, or use our services, applications, tools or notification channels, we or our authorised service providers may use cookies to help us serve you better, faster and more reliably, and we may do so for advertising purposes.
7.2 Generally, cookies do not store any information that can directly identify you, but the personal information we process may be linked to your use of our computers or other facilities, including your browsing of websites and other information collected and stored through cookies.
7.3 Three ways of managing your cookies:
7.3.1 External sources;
7.3.2. browser settings;
7.3.3. cookies on our website.
7.4 Third party websites
7.4.1 We may work with third parties (commonly referred to as service providers) who may, with our permission, place third party cookies on our websites or on the sites, applications and tools that provide our services. These service providers help us serve you better, faster and more reliably.
7.4.2 Please note that third party cookies are subject to the third party's privacy policy and we therefore accept no responsibility for the privacy practices of third party cookies.
8. PROCESSING OF CHILDREN'S PERSONAL DATA
8.1 The services provided on our website are intended only for persons over the age of 14. Certain loyalty programmes or competition conditions may have a different, higher, minimum age limit for participants. Only persons over the age of 18 may consent to direct marketing messages.
8.2 If we have reasonable grounds to doubt that we are processing the data of individuals who are younger than the age specified in this paragraph, we will delete that personal data from our databases.
9. CHANGES TO THE PRIVACY POLICY
9.1 We may change this Privacy Policy from time to time to reflect how we process your personal data.
9.2 If we make significant changes, we will notify you on the website or by other appropriate means of communication, such as email, so that you can review the changes before continuing to use our website.
10. HOW TO CONTACT US
10.1 We are always willing to listen to feedback from our customers and to answer any questions that you may have.
10.2 Please do not hesitate to contact us if:
10.2.1 You have any questions or feedback in relation to this Privacy Policy;
10.2.2. You would like us to stop using your personal data;
10.2.3. You wish to exercise your rights under this Privacy Policy or make a complaint;
10.3. You can contact us by email: info@goodstore.lv
10.2. Nevilcinieties sazināties ar mums, ja:
10.2.1. ir kādi jautājumi vai atsauksmes saistībā ar šo Privātuma politiku;
10.2.2. vēlaties, lai mēs pārtrauktu izmantot Jūsu personas datus;
10.2.3. vēlaties izmantot Privātuma politikā norādītās savas tiesības vai iesniegt sūdzību;
10.3. Jūs varat sazināties ar mums pa e-pastu: info@goodstore.lv
